General Item/ Equipment policy: We will honor a 100% refund, exchange, or store credit (excluding shipping charges and labor costs) on items returned within 14 days and in new sale able condition upon inspection. Congdon’s can choose to waive the refund if the item is found to have been damaged, misused and/or abused. After 14 days, the items will be subject to a 25% restocking fee up to a maximum return date of 30 days following the original receipt.
Non-refundable Items: Ostomy Products, Incontinence products, Undergarments, Socks/Stockings, Compression Stockings, Swimwear, Wound Dressings, Pillows/Mattresses (Refundable if still in Plastic), Australian Sheepskin, Raised Toilet Seats/Commodes (Refundable if unused), Sports Medicine Supports (Refundable if trialed for size and returned next business day).
Special/Custom order Return Policy: Special order or custom order products (including stair lifts, custom lift chairs, and any non-stock items) are considered final sale, and will be non-refundable.